Question 1

Do you charge a call-out fee?

Accepted Answer

No. The price we quote on the phone is the price you pay on arrival — travel, labour, cutting and programming all included. No hidden charges.

Question 2

How quickly can you get to me?

Accepted Answer

We aim to be with you within 60 minutes across every area we cover. On average we get there in around 45 minutes.

Question 3

Is your service faster and cheaper than a dealership?

Accepted Answer

Most replacement keys are completed in a single visit of 30–90 minutes, compared to dealer waits of several days. Customers typically save 40–60% against main dealer pricing, with no booking-in fees and no recovery costs.

Question 4

Do I need to bring the car to you?

Accepted Answer

No — we come to you. Our mobile vans carry everything needed to cut and programme replacement keys at your home, workplace or roadside, including for all-keys-lost situations.

Question 5

What happens if I lose my only car key in Dorset, Hampshire, or Salisbury?

Accepted Answer

Losing your sole key is one of the most stressful motoring situations — but it's one we deal with every week across Dorset, Hampshire, and the Salisbury area. Using specialist key coding equipment carried on the van, we can generate a brand new key for your vehicle without needing the original. We read the vehicle's immobiliser data directly, cut a new blade to your lock profile, and programme the transponder chip — all at your location. Most jobs take between 30 and 90 minutes depending on the make and model. We'd recommend getting a spare cut at the same visit — it's cheaper to do both together and means you'll never face this situation again.

Question 6

I've lost my car keys with no spare — what are my options?

Accepted Answer

Without a spare, you have two realistic choices: a main dealer or a mobile auto locksmith. Dealers typically ask you to trailer the vehicle to them, may have a wait of several days, and charge significantly more for the same result. A mobile locksmith comes to wherever the car is — a hospital car park in Poole, a farm track near Ringwood, a residential street in Salisbury — and completes the job in one visit.

Question 7

My car keys have been stolen — what should I do?

Accepted Answer

Report it to the police immediately and get a crime reference number. Then call us. Where possible we can recode your vehicle so that the stolen key can no longer be used to open the car, though this is dependent on your vehicle's make and model and no auto locksmith can guarantee this in every case. New keys can then be cut and programmed. Your crime reference number will also be useful if you intend to claim on your insurance for the cost of replacement. We cover Hampshire, Dorset, and the Salisbury area and can usually respond the same day.

Question 8

Can a locksmith get into a locked car in Dorset or Hampshire?

Accepted Answer

Yes — and without causing any damage to the locks, paintwork, or window seals. We use specialist entry tools suited to the specific vehicle type, meaning the method is always matched to the make and model. The whole process typically takes under 15 minutes. We attend lock-in call-outs right across Dorset, Hampshire, and the Salisbury and Amesbury area, at the roadside, at home, and at workplaces.

Question 9

Can a locksmith make a car key without the original?

Accepted Answer

Yes — this is one of the most common jobs we do. Using your vehicle's lock profile and onboard diagnostic data, a key can be cut and programmed from scratch with no original required and no need to tow the car anywhere. This applies to the full range of key types: standard transponder keys, remote central locking keys, flip keys, and push-button smart/proximity keys. We carry the equipment to do this at the roadside throughout Dorset, Hampshire, and the Salisbury area.

Question 10

Can a locksmith unlock a steering wheel?

Accepted Answer

If the standard release technique hasn't worked, yes. We can inspect the ignition barrel causing the problem and repair or replace it at the roadside. In cases where the barrel has fully seized, we carry the parts and tools to extract and replace it on the same visit — no dealer trip needed. We attend throughout Dorset, Hampshire, and Wiltshire including the Salisbury and New Forest areas.

Question 11

Do you operate 24 hours a day, 365 days a year?

Accepted Answer

Yes. We cover Dorset, Hampshire and Salisbury around the clock — days, nights, weekends and bank holidays — with no premium for unsocial hours. The same team that handles daytime call-outs covers overnight emergencies. Call the number at the top of the page at any time.

Question 12

Are your technicians DBS-checked?

Accepted Answer

Yes. All our technicians are DBS-checked (Disclosure and Barring Service). We always carry identification — if we're attending your home, workplace or a late-night call-out, you're welcome to ask to see it on arrival.

Lost, Stolen or Broken Car keys?

We work on all makes and models

Car locksmith services

Car key extraction

Car key remote programming

Car key replacement

Car lock repair/replacement

Ignition repair/replacement

Locked keys in car

Business fleet & trade

Car key copying & cutting

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Car key replacement across Dorset, Hampshire & parts of Wiltshire