It's a warm Saturday, the car is parked up for the day, and the walk down to The Cobb has taken longer than planned. You get back, reach into your bag, and the keys aren't there. They're on the passenger seat, or in the boot under the picnic blanket, or somewhere on the beach between Church Cliff and the harbour. The car is locked, the tide is coming in, and you're two hours from home.
That call comes in a lot from this stretch of coast. Auto Locksmith Specialists is a family-run mobile auto locksmith, started by Steve Handyside in 2010 and now run with co-owner Matt Brooks. We cover Dorset, Hampshire and Salisbury, and we come out to Lyme Regis at any hour. We work on cars, vans and light commercials only — we don't do house or property locks, so all the kit in the van is there for one job.
You don't need to move the car. You don't need a recovery truck. The work happens where the vehicle is sitting, whether that's a car park near the seafront, a driveway on one of the steep streets above the town, or the roadside on the way in.
Locked out with the keys in sight
Non-destructive entry is exactly what it sounds like — we open the car without breaking anything. No smashed window, no bent door frame, no scratched paint. We use tools that work with the lock and the door seal rather than against them, and on most vehicles it's a quiet few minutes of work rather than anything dramatic.
Keys in the boot are the usual one here, closely followed by a child or a dog shut in with the keys. If there's a person or an animal in the car and it's a hot day, say so on the phone. That changes how we handle the call.
Fossil hunters and beach walkers get caught out in a particular way: the keys go in a bag, the bag gets put down, and the bag is either back in the car or somewhere on Church Cliff Beach. If the keys are genuinely gone rather than locked in, that's not a lockout any more — it's a replacement key, and we can do that at the roadside too.
Lost keys, spares and remotes
We cut and programme replacement car keys on site. That includes all-keys-lost jobs, where there's no original left to copy from — we read the vehicle, cut a new key to the lock, and programme it to the car's immobiliser so it starts and runs properly. If your keys were stolen or you're not sure where they've ended up, we can wipe the old ones from the car's memory at the same time, so a found key won't start it.
Remote programming is the other half of that job. Modern fobs talk to the car electronically, so a key that turns in the door still won't do anything until it's paired. A completely dead remote is sometimes just a battery, sometimes water damage, sometimes a fob that's lost its pairing after a flat battery on the car itself. We'll tell you which it is before we start.
If you've only ever had one key, getting a spare cut and coded is the cheapest version of this problem to solve — much easier than an all-keys-lost callout on a bank holiday weekend. We copy and duplicate keys for most makes, including Ford, Vauxhall, Volkswagen, BMW, Mercedes, Audi and Land Rover.
Snapped keys and worn locks
Keys snap. Usually it's a key that's been bending slightly for months and finally gives up in the door or the ignition, and salt air along the coast doesn't help the lock barrels either. If half the key is still in the lock, don't force it and don't try to lever it out with pliers — pushing the broken half further in makes the extraction harder and can damage the barrel.
We extract broken keys, then repair or replace the lock if the barrel has been chewed up, and cut you a fresh key that works properly rather than one that needs jiggling.
When the car won't start
An ignition that won't turn, turns halfway and stops, or spins loosely is usually a worn barrel rather than an engine fault. We repair and replace car ignitions on site, and where we can, we recode the new barrel to your existing key so you aren't left carrying two different keys around. Same job, same visit, no garage booking.